Summary:

I am a skilled technologist and content strategist with over a decade of experience driving innovation through AI, digital marketing, and project management. With a strong foundation in software development, data analysis, and quality assurance, I’ve contributed to high-impact projects at global tech leaders including Google, Apple, Hewlett Packard, NetApp, and Align Technology (Invisalign). As a dynamic program manager and content creator, I specialize in crafting data-driven strategies that engage target audiences and align with business goals. My work spans across industries from tech and healthcare to nonprofits, where I’ve led cross-functional teams to develop compelling digital content, educational materials, and performance-optimized campaigns. I’ve successfully managed platforms like WordPress, Final Cut Pro, and Adobe Pro, and leveraged tools such as Google Analytics, Semrush, and Sprout Social to refine SEO strategies and track audience behavior. My ability to analyze metrics like CTR, bounce rates, and watch time allows me to optimize engagement and drive measurable results. In fast-paced, client-facing roles, I’ve led events, supported hospitality operations, and coordinated vendor relationships, all while ensuring seamless execution and high stakeholder satisfaction. I thrive in environments where organization, creativity, and strategic thinking are essential. Fluent in multiple languages and recognized for increasing engagement and improving user experience, I bring a rare blend of technical acumen and storytelling ability, ready to enhance brand visibility, operational efficiency, and customer connection.

Key Skills and Experience:

• AI Development and Design: Proficient in developing and designing advanced AI tools, such as Bart and Gemini.

• Customer Experience Strategy: Defined and implemented comprehensive strategies to enhance customer satisfaction and engagement, resulting in increased customer retention and loyalty.

• Data Analysis and Quality Assurance: Adept at analyzing complex datasets, identifying trends, and ensuring data accuracy and integrity.

• Technical Project Management: Successfully managed large-scale projects, including agile development, content management, and release planning.

• Cross-Functional Collaboration: Proven ability to collaborate effectively with diverse teams, including engineers, product managers, and customer support.

• Problem-Solving and Critical Thinking: A strong problem-solver with a knack for identifying root causes and developing innovative solutions.

• Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences.

Professional Highlights:

• NetApp: Led the development of a cutting-edge online customer support portal, significantly improving customer satisfaction and reducing support costs.

• Google: Contributed to the successful deployment of a global CDN by optimizing network performance and implementing robust quality control measures.

• Vaco Vendor Operations: Delivered high-quality data annotation and content analysis, adhering to strict client guidelines and ensuring accuracy.

Technical Skills:

• AI Development (Machine Learning, NLP)

• Data Analysis and QA

• Network Optimization

• Project Management

• Agile Development

• Marketing and Sales

• Customer Success

Languages:

• Native: English, French, Finnish

• Intermediate: Spanish and Swedish

• Beginner: Korean

I'm eager to apply my skills and experience to new challenges and contribute to innovative projects.